1. Introduction

Skyward Consulting Group, LLC ("SCG," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how we collect, use, disclose, store, and protect personal information obtained through our website, business consulting services, online forms, appointments, educational programs, and related communications.
By using our website, you acknowledge that you have been provided access to this Privacy Policy.


2. Information We Collect

Depending on how you interact with SCG, we may collect the following information:

Personal and Contact Information

• First and last name

• Email address

• Telephone number

• Business or company name

• Business location and contact details
   

Business and Consulting Information

• Business goals and challenges

• Business plans and operational information

• Marketing objectives and strategies

• Information voluntarily provided through consulting questionnaires, forms, and communications
   

Appointment and Transaction Information

• Selected consulting services

• Appointment dates and scheduling preferences

• Purchase and transaction records

• Billing information and payment status

Payments may be processed through Wix-supported third-party payment processors. SCG does not intend to collect or store complete payment card numbers directly.

Website and Technical Information
We may collect information such as IP addresses, browser types, device information, website usage data, and information collected through cookies or similar technologies.


3. How We Use Information
We may use personal information to:

• Respond to inquiries and provide requested information

• Schedule and manage consulting appointments

• Deliver purchased consulting and educational services

• Process payments and maintain transaction records

• Communicate regarding appointments, services, and client requests

• Prepare business assessments and strategic recommendations

• Improve our website, customer experience, and operations

• Send promotional communications where permitted by applicable law and consent requirements

• Maintain business records and comply with legal obligations

• Protect our website, clients, and business from fraud or unauthorized activity

4. Website Technology and Service Providers

SCG uses Wix Studio as its primary website platform and may use Wix services for contact management, forms, scheduling, payments, analytics, email communications, and automation.
We may also use Google Workspace for business communications, document management, and related administrative functions.

Personal information may be processed by service providers that support our business operations, including website hosting, payment processing, scheduling, email delivery, analytics, and security.

These providers process information in accordance with their applicable agreements, privacy practices, and legal obligations.


5. Email Communications

SCG may send administrative emails related to inquiries, appointments, purchases, consulting services, and other business transactions.

Where permitted by law, and subject to applicable consent and opt-out requirements, SCG may also send marketing emails about consulting services, educational programs, events, and business resources.

Recipients may unsubscribe from promotional emails using the unsubscribe mechanism provided in those messages or by contacting SCG.

Unsubscribing from promotional emails does not necessarily prevent service-related communications.


6. SMS and Text Messaging

If SCG offers SMS communications, text messages may include appointment confirmations, scheduling updates, service-related notifications, or promotional communications where separately authorized.

Where required, SCG will obtain appropriate consent before sending text messages.

Message frequency may vary. Message and data rates may apply.

Recipients may reply STOP to opt out or HELP for assistance, where supported by the applicable messaging service.

Consent to promotional SMS communications is not required as a condition of purchasing consulting services.
SCG does not sell personal information obtained through SMS consent for third-party marketing. Mobile opt-in information and consent records will not be shared with third parties for their independent marketing purposes.

Additional SMS Terms may apply if messaging services are activated.


7. Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity, and improve performance.

Where required by applicable law, we will obtain consent before activating nonessential cookies or tracking technologies.
Visitors may be able to manage certain cookies through website consent settings or browser controls.


8. How We Share Information

SCG does not sell personal information to third parties for monetary compensation.

We may disclose personal information:

• To service providers assisting with website operations, scheduling, payments, communications, and technology

• To professional advisers where reasonably necessary and legally permitted

• When required by law, regulation, subpoena, or other lawful process

• To protect legal rights, prevent fraud, or address security concerns

• In connection with a business transaction, subject to applicable legal requirements

• With the individual's authorization or at their direction
   

SCG operates separately from Skyward Realty and Voyage Home Loans. Personal information collected by SCG is not automatically shared with those businesses for their independent marketing activities.


9. Data Security

SCG uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information it handles.

These measures may include account access controls, password protection, and security capabilities offered by our technology providers.

No electronic transmission or storage system can be guaranteed completely secure.


10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with applicable legal requirements, and fulfill legitimate business purposes.

Retention periods may vary depending on the information collected, the nature of the client relationship, and applicable obligations.

When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal and operational requirements.


11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to request access, correction, deletion, or information about certain uses and disclosures.

You may also have rights to opt out of certain processing activities or withdraw consent where applicable.

To submit a privacy-related request, contact:
info@SkywardConsultingGroup.com

We may need to verify your identity before fulfilling a request. Certain information may be retained where permitted or required by law.


12. Children's Privacy
 
Skyward Consulting Group, LLC's website, consulting services, and educational programs are intended exclusively for individuals who are 18 years of age or older.
 
We do not knowingly collect personal information from individuals under the age of 18 or provide consulting services to minors.
 
Individuals under 18 should not submit personal information, register for services, or purchase consulting programs through our website.
 
If we become aware that we have collected personal information from a minor, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable law.

 
13. Third-Party Websites

Our website may contain links to third-party websites, software platforms, educational resources, or business services.
SCG is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of those services before providing personal information.


14. International Visitors

SCG is based in the United States and may provide virtual consulting services to individuals or businesses in other locations.

Personal information may be processed or stored in the United States or other countries where our service providers operate, subject to applicable legal requirements.

Additional privacy notices or safeguards may be necessary before offering services in jurisdictions with specific international data protection requirements.


15. Changes to This Privacy Policy

SCG may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.
The revised policy will be posted on this website with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.


16. Contact Information

For questions regarding this Privacy Policy or requests concerning personal information, please contact:

Skyward Consulting Group, LLC
100 S. Ashley Drive, Suite 600
Tampa, FL 33602
Email: info@SkywardConsultingGroup.com
Phone: (833) 467-5992
Website: www.skyward-consultinggroup.com